Care365 Privacy Policy
Last Modified: January 2025
Use of Personal Information
Your information is used to:Provide and improve services, ensuring they meet your needs and expectations.
Notify you of updates, including changes to our services or policies.
Process transactions, including payments and refunds, in compliance with Canadian financial regulations.
Market new services, with clear opt-out options available to respect your preferences.
Conduct internal analytics to improve service delivery and user experience.
- We ensure that all uses of your personal information are consistent with the purposes for which it was collected, as required by PIPEDA.
We share personal information with:
Health care professionals involved in your care, to ensure continuity and quality of service.
External service providers supporting our operations, such as IT and payment processors, under strict confidentiality agreements.
Legal entities as required by law, such as in response to a court order or regulatory request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This practice aligns with Canada’s Anti-Spam Legislation (CASL), which requires explicit consent for the collection and use of electronic contact information, including text messaging data. We are committed to protecting your privacy and ensuring compliance with CASL and other applicable regulations.
We employ strict security measures to protect your data, including encryption, secure storage practices, and access controls. These measures are designed to prevent unauthorized access, disclosure, or misuse of your personal information, as required by PIPEDA. We regularly review and update our security practices to address emerging threats and ensure compliance with Canadian privacy laws.
Data Retention
Personal information is retained only as necessary for business or legal obligations. Under PIPEDA, we are required to retain your information only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law (e.g., for tax or regulatory compliance). Once your information is no longer needed, it is securely destroyed or anonymized to prevent identification.
Your Rights Under Canadian Law
As a Canadian resident, you have the following rights under PIPEDA and other applicable privacy laws:
Access : You have the right to access your personal information held by us and to request corrections if it is inaccurate or incomplete.
Withdrawal of Consent : You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
Complaints : If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.
Updates to This Policy
We may modify this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and material changes will be communicated to users directly. Under PIPEDA, we are required to notify you of any significant changes that affect how we handle your personal information.