Ontario Clinical Team
Your answers are reviewed and matched to an appropriate next step.
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Care365
Care365 Clinical Care
General Visit — Ontario Virtual Care
For when none of the other assessments quite fit — tell us what is going on in your own words.
Not every concern arrives with a label on it, and you should not have to guess which assessment is the right one before you can be seen. A general visit collects the same core history every Care365 assessment starts with, plus your description of the problem, so the clinical team can work out what this is and route it properly.
Clinical team review
Same-day review
Prescriptions sent directly
CCare365
Care365 workflowComplete assessment → clinical review → prescription sent when appropriate.
Quick Self-Check
Answer a few quick questions. This isn't a diagnosis — a real clinical assessment is the next step either way.
How We Work
The Care365 clinical team reviews what you have described, decides whether it can be handled online, and tells you the next step — which may be treatment, a more specific assessment, or a referral. If your concern needs in-person care, you will be told that clearly rather than left waiting.
Complete a short online assessment
Answer real, condition-specific questions — takes a few minutes, no appointment needed to start.
The clinical team reviews your answers
A member of the Care365 clinical team reviews your case, typically the same day — not an automated approval.
Get your treatment plan
When appropriate, your prescription is sent directly to your preferred pharmacy, with clear next steps.
Why Choose Care365?
Real, Structured Assessments
Condition-specific questions support a focused clinical review.
Secure & Private
Your information is handled securely as part of your clinical record.
Clear Next Steps
When online care is not the right fit, you are directed toward follow-up or referral.
What Our Clinical Team Can Assess
Describe it your own way
A free-text description and an optional voice note — you do not have to use clinical words.
Routed after review
The clinical team reads what you wrote and directs it to the right person, or to a more specific assessment.
Safety checked first
Urgent symptoms are surfaced early so anything needing same-day care is not left sitting in a queue.
No wrong answer
If a different assessment turns out to fit better, you will be told which one rather than turned away.
Common Symptoms
- A symptom that does not match any of the listed conditions
- More than one thing going on, and you are not sure which matters most
- A follow-up question about advice or treatment you have already had
- A concern you would rather describe in your own words
- You are not sure whether this needs a clinician at all
Treatment Options
These options may be prescribed after a real clinical assessment — this is general information, not a recommendation to use any specific medication without one.
Non-medication options
- Referral to a condition-specific assessment
- Referral to in-person or urgent care — When online review is not appropriate.
- Self-care advice with planned follow-up
Everything in One Place
- Easy online scheduling — submit your assessment in minutes
- Real clinical review, not an automated approval
- Prescriptions sent directly to your preferred pharmacy when appropriate
- 100% virtual — no travel, no waiting room
Frequently Asked Questions
What if I pick the wrong thing?
There is no wrong choice here. A general visit exists precisely so you do not have to diagnose yourself before being seen.
Will I still get a real assessment?
Yes. The same clinical review applies. The difference is only that the questions are general rather than condition-specific.
What should I include?
What the problem is, how long it has been going on, what makes it better or worse, what you have already tried, and what you are hoping for.
What if it turns out to be urgent?
Do not wait for an online reply if something is severe or worsening quickly — call 911 or go to the nearest emergency department.
General Visit Can Be Treated
Complete a real assessment online — the Care365 clinical team reviews your case and arranges treatment and prescription support when appropriate.
Start My Free Assessment