Licensed Ontario healthcare professionals
Every assessment is reviewed by a healthcare professional licensed in Ontario, trained in health conditions prescribing.
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Care365
Ontario Virtual Care
Diabetes Follow-Up Treatment Online — Ontario Virtual Care
See a licensed healthcare professional online for diabetes follow-up — no waiting room, no travel.
This follow-up checks for diabetic emergencies first — DKA/HHS symptoms, a lactic-acidosis warning pattern on metformin, new visual symptoms, or a non-healing foot wound — before reviewing your current regimen, side effects, and whether your annual screening (retinal exam, foot exam, kidney function) is up to date.
Licensed Ontario healthcare professionals
Same-day review
Prescriptions sent directly
CCare365
Care365 workflowComplete assessment → clinical review → prescription sent when appropriate.
Quick Self-Check
Answer a few quick questions. This isn't a diagnosis — a real clinical assessment is the next step either way.
How We Work
Your healthcare professional screens for emergency patterns first: vomiting, fast/deep breathing, fruity breath, confusion, or extreme thirst with a very high reading (possible DKA/HHS); unusual tiredness with nausea even at normal glucose on metformin (a possible lactic acidosis warning, distinct from routine metformin GI upset); new blurry vision, floaters, or a curtain/shadow (a same-day ophthalmology emergency); and any new, non-healing foot wound. Absent those, your regimen continues with side-effect-driven adjustments, and severe or unrecognized low blood sugar prompts a review of your glucose targets rather than just treating the immediate episode.
Complete a short online assessment
Answer real, condition-specific questions — takes a few minutes, no appointment needed to start.
A licensed clinical reviews your answers
A real healthcare professional licensed in Ontario reviews your case, typically the same day — not an automated approval.
Get your treatment plan
When appropriate, your prescription is sent directly to your preferred pharmacy, with clear next steps.
Why Choose Care365?
Fast, Real Assessments
No generic templates — your answers are reviewed by a real person, typically the same day.
Secure & Private
Your information is encrypted and only seen by the clinical reviewing your case.
Prescriptions Sent Directly
When appropriate, your prescription goes straight to your preferred pharmacy — no extra trip needed.
Common Symptoms
- Blood sugar readings outside your usual target range
- New or worsening fatigue, thirst, or frequent urination
- Nausea or GI upset that may be related to metformin
- Episodes of low blood sugar (shakiness, sweating, confusion)
- Any new sore or slow-healing wound on your foot
Treatment Options
These options may be prescribed by a Care365 healthcare professional after a real assessment — this is general information, not a recommendation to use any specific medication without one.
| Medication | Class | Route | Typical Duration |
|---|---|---|---|
| Metformin extended-release | Biguanide | Oral | Per healthcare professional plan |
Non-medication options
- Foot care — Daily self-inspection of the feet, proper-fitting footwear, and prompt reporting of any new wound.
- Hypoglycemia preparedness — Carry a fast-acting glucose source; know the signs of a low and how to treat it.
Everything in One Place
- Easy online scheduling — submit your assessment in minutes
- Real clinical review, not an automated approval
- Prescriptions sent directly to your preferred pharmacy when appropriate
- 100% virtual — no travel, no waiting room
Frequently Asked Questions
How do you know if metformin GI upset is something more serious?
Unusual tiredness combined with nausea, even when your blood sugar is normal or only slightly elevated, is treated as a possible lactic acidosis warning sign, distinct from routine metformin stomach upset (which is instead managed by switching to an extended-release formulation).
What should I do about new blurry vision or floaters?
New blurry vision, floaters, dark spots, or a curtain-like shadow needs same-day ophthalmology assessment for a possible retinal problem — this isn't something to wait on until your next routine visit.
What if I have a wound on my foot that isn't healing?
A new sore or non-healing area on the foot needs prompt assessment given the risk of complications if left untreated — daily self-checks and proper-fitting footwear help prevent this.
What if I've had a bad low blood sugar episode?
Needing help from someone else to treat a low, or not noticing lows before they become severe, changes your glycemic target and monitoring plan going forward, not just how that one episode is treated.
What screening will be checked at this visit?
Your healthcare professional confirms your annual retinal screening, foot exam, and kidney function (urine albumin-to-creatinine ratio) are up to date, and tracks your A1c trend against target.
Diabetes Follow-Up Can Be Treated
Complete a real assessment online — a licensed Ontario clinical reviews your case and arranges treatment and prescription support when appropriate.
Start My Follow-Up Assessment